Online Reputation Management

We understand that your stakeholders are now active in the online domain as well. Not only do they consume news via digital channels, they have also started participating in creation of news and conversations.

Effective ORM (Online Reputation Management) starts with efficient Listening. Our Listening solutions help you monitor each and every mention of your company/ brand/ people in the right medium/ geography. We use a combination of tracking solutions to help you listen better for your ORM programmes. These include:

  1. Online news tracking via SmartMonitor Web
  2. Online blogs tracking via SmartMonitor Web
  3. Social media tracking via SmartSocial

Using our ORM tools means that you have the opportunity to listen to your customers and respond appropriately. Online reputation management is one of the most important programmes of the trade today and we make sure you receive the best solutions.